Refund & Cancellation Policy

We offer a full 100% money-back guarantee for all initial upgrades to the Author Pro tier within fourteen (14) days of your original purchase or upgrade date.

If for any reason you are not satisfied with your campaign results or our platform tools during the first 14 days, contact us and we will issue a full refund—no questions asked.

To qualify for a refund under our 14-day money-back policy:

• Your refund request must be submitted within 14 calendar days of your initial Pro subscription transaction date.
• The request must originate from the email address associated with your ARC Reader Hub author account.
• Your account must not have engaged in fraudulent activity, deliberate abuse of bulk reviewer data exports, or severe violations of our Terms of Service.

Refunds are not granted under the following circumstances:

• Requests past 14 days: Recurring billing charges or renewal payments requested after the 14-day guarantee window has passed.
• Third-party vendor fees: Any third-party costs incurred outside of our direct software platform (e.g. independent advertising spend).

You may cancel your subscription at any time directly through your account dashboard or by contacting support.

• No Cancellation Fees: There are no cancellation fees or hidden penalties for stopping your subscription.
• Active Access until Period End: When you cancel, your account will remain on the Author Pro tier until the end of your current paid billing period (monthly or annual).
• Graceful Transition: At the conclusion of your billing period, your account will transition to the Free tier or retain up to 10 lifetime book campaigns as outlined in our upload limit rules. Your existing review data and manuscript metadata remain safely stored.

Requesting a refund is simple and fast:

1. Send an email to support@arcreaderhub.com.
2. Use the subject line: Refund Request - [Your Account Email].
3. Include your account email address and optional invoice or transaction reference.

Our customer support team processes refund requests within 24–48 hours on business days.

Once approved, your refund will be credited back to the original payment method used during checkout (e.g. Credit Card, Debit Card via Stripe or our authorized billing provider).

Depending on your financial institution or card issuer, refunds typically appear on your bank statement within 5 to 10 business days.